Develop a Successful HR Communication Strategy

Dec 11, 2023

HR communication is vital to the successful management of any organization. Whether you are updating employees on new policies, gathering feedback on employee satisfaction, or providing critical information on how to prepare for an extreme weather event, effective communication is fundamental to business operations.


Developing an effective HR communication strategy will enable you to communicate successfully with employees and all internal stakeholders, linking your communication to the organization’s strategic plan and boosting its brand as an employer.


Contents
What is HR communication?

Why is HR communication important for the organization?
The 4 types of communication
How to build an effective communication strategy with the HR Communication Model Canvas
[Free download] HR Communication Model Canvas



What is HR communication?

Communication is the foundation of all human relationships. In the workplace, it facilitates the exchange of information and knowledge. It’s essential for individual and team success and enables workers to develop strong relationships and establish themselves as collaborative team members who want to help the organization reach its objectives.

The HR department is responsible for not only hiring the right employees, but also ensuring they are equipped to perform their jobs properly. HR communication plays a key role in getting this right.

Organizations rely on HR professionals to communicate important information and policy changes to employees. Effective communication can increase productivity, leading to a more engaged and productive workforce.

HR communication is a two-way process that involves information being sent from HR to employees and from employees up to HR. Employees who feel their voice is heard are 4.6 times more likely to be empowered to perform their best work; a 5% increase in employee engagement can lead to a 3% jump in revenue.


Why is HR communication important for the organization?

People’s expectations of their employers have changed since the pandemic. Today, HR professionals play the central role in employee experience, providing a vital connection between leadership and staff. Internal communication has a powerful impact on employee engagement, organizational culture, and productivity. Simply put, employees want to hear from you.


Let’s look at some of the key benefits of effective HR communication:

Improved engagement

Forbes defines employee engagement as the emotional commitment the employee has to the organization and its goals. Engaged employees care about their work and their company. 

Gallup’s State of the Global Workplace Report reveals that disengaged workers cost the global economy an astonishing $7.8 trillion in lost productivity, while engaged teams show 24% to 59% less staff turnover, 21% greater profitability, 17% higher productivity, and 41% less absenteeism.


Increased productivity

McKinsey study on the future of remote work reports that employees who feel more included in workplace communication are almost five times more likely to demonstrate increased productivity.


Increased retention

Another Gallup study made a connection between low engagement and team performance and found that when engagement needs are not met, employee turnover is higher. The cost of replacing an employee can range from one-half to two times their annual salary. Losing good people also results in the loss of expertise and can have a negative effect on general morale.


Improved trust

Communication is a cornerstone for developing trust between employers and employees; 63% of employees and business leaders globally say trust must be earned. Trust is key to attracting top talent, with 74% of employees preferring to work for a company that’s viewed as trustworthy.


The 4 types of communication

Information flows in 4 directions: downward, upward, horizontally, and diagonally. The direction is usually determined by the size, nature, and structure of the organization.


1. Upward communication

Employees communicate with upper management to provide feedback, complaints, or suggestions. Upward communication is becoming increasingly popular because it encourages a participatory work environment.

Use upward communication to conduct employee satisfaction surveys with online survey tools like Survey Monkey. Retention and turnover surveys, for example, include questions regarding plans to stay with the organization for the near future or to leave. Based on the results, you can use this information to build a better workplace.


2. Downward communication

In downward communication, information and messages flow top-down through the organization’s hierarchical structure.

As an example of downward communication, An HR practitioner may send out an email explaining a new work policy, or a new training programme is communicated to the sales team by the HR department. 


3. Diagonal communication

Diagonal communication occurs between departments with people at different levels of the organization. This is a dialogue between employees of differing ranks and functions who are not in the same chain of command.

If you speak to the head of research and development about hiring a new employee for her team, that’s considered diagonal communication. Because a junior staff member can interact with a senior staff member from another department, diagonal communication is fast and effective.


4. Horizontal communication

This is when people of the same level in an organization communicate, usually to coordinate work between departments. This flow of communication is used to run departments when it’s essential to gather information across members of the same work group or same level in the organization.

If the HR manager meets with the accounting manager to do a budget review, that’s horizontal communication. When people at the same level communicate directly, this facilitates problem solving and enables information sharing across different work groups.

In the next section, we will unpack the different communication approaches and channels you can use to build an HR communication model canvas – a tool that will help you measure and evaluate your internal communication strategy and practices.



How to build an effective communication strategy with the HR CMC 

The HR communication model canvas (HR CMC), based on Alex Osterwalder’s Business Model Canvas, has been adjusted to meet the needs of internal communication experts. It’s designed to help you keep employees informed on organizational strategies and objectives, employee policies and plans, and achievements.

The HR CMC is a strategic communication tool that lets you visualize and assess your ideas and concepts. Because it’s a one-pager, it provides a quick overview of the communication model and does not include unnecessary details. It’s easy to refer to and understand. It’s also easier to edit and can be easily shared with employees and stakeholders.

When completing each element of the HR communication model canvas, you and your team will brainstorm and conduct research on each of these, using the results for each relevant section of the canvas.


Developing a comprehensive HR communication strategy


1. Define your employee segments

Employee segmentation enables you to identify different employee groups in the organization – based on similarities such as roles, geographical area, gender, age, behaviors, and interests – so you can design customized practices and policies based on the common characteristics and needs of each group to increase the relevance of your communication.

Employee segments will vary in different companies depending on the sector in which they operate, the competencies they require, and how they define employee success. 

Additionally, each employee has specific ambitions and drivers in the organization. Segmentation helps you to target individual goals and integrate them into your HR strategy. This includes all relevant stakeholder groups in the organization for which HR is (or should be) creating value.


2. Value proposition and communication goals

Defining the value proposition and communication goals starts with determining the full mix of benefits that it promises to deliver to all your internal customers. This requires you to think about the organizational strategy and the role of internal communication in helping to achieve that.

For each employee segment, you will have to come up with the main value proposition and goals.


Types of HR communication value propositions

  • Performance: Improving HR communication so that it’s faster, easily accessible 
  • Customization: Tailoring communication services to the specific needs of internal customer segments 
  • ‘Getting the job done: Creating value by enabling employees to get the job done better and more efficiently.
  • Convenience: Making things more convenient or easier to use can create substantial value for employees.


3. Define your HR communication channels

Choosing the right communication channels for your organization is key to keeping employees productive, engaged, and aligned with business goals. 

Today, digital communication channels – email, internal communication platforms, employee collaboration software, intranets, internal podcasts, internal company blogs – are the most popular in the workplace.

To determine which channels are most suitable for your different employee segments, think about what you’re communicating and in which direction the communication is flowing.

For example, upward communication is about keeping management aware of how employees feel about their jobs, policies and procedures, and the business. You could opt to use anonymous online employee satisfaction surveys or conduct pulse surveys, brief and regular sets of questions sent to employees.

Downward communication, such as instructions, policy statements, procedures, manuals, and company publications can be circulated via emails, newsletters, memos, handbooks and staff meetings. 


4. Determine your internal customer relationships 

What type of relationship does each of your internal customer segments expect from HR? You need to clarify the type of relationship you want to have with each employee segment.

Relationships are established and nurtured through your different communication channels.

What are employees expectations in terms of communication? We know that employees want different things at different stages in their working lives. You need to understand the perspectives of different employees and know what they value. It’s vital to create targeted, focused, and relevant messages for each segment of your audience.


 5. Define your HR communication activities 

Consider which are the best activities to deliver important messages to your internal customer. Key activities should focus on fulfilling the value proposition, reaching internal customer segments and maintaining internal customer relationships. 

Apple is famous for cloaking product launches in secrecy that creates media frenzies. The hype is unquestionably effective. Introducing a teaser campaign into your internal communications plan can be highly engaging and effective when it comes to employee buy-in.

Consider the power of the people when it comes to online reviews. If you’re launching a new policy or set of benefits, consider offering selected employees a ‘sneak preview’ and get them to create a review.

The human aspect always brings communication to life and makes it relatable. Whatever you’re communicating, try to focus on the impact it will have on the people it will affect, and what it means for them.

Introducing an element of gamification can generate lots of engagement. Nike’s Kobe 11 scavenger hunt saw 20 pairs of sneakers autographed by the NBA star Kobe Bryant hidden in 20 cities worldwide. Importing this type of concept into your internal communication plan as a team building exercise can get employees excited about solving clues and winning prizes. 


6. Determine the resources required

Determine what resources you require to best deliver your message. Engaging customers is a strength of marketing, so your marketing team may be able to support you in creating engagement programs in the workplace.

When it comes to workplace communication, technology can facilitate highly efficient and clear communication that happens through the best delivery method possible. Consider the mode by which your message will be clearest and most likely to be interpreted correctly.

Technology facilitates workplace communication, so consider what new digital communication tools you may need to invest in, such as onboarding centers or employee experience tools. 


7. Determine the communication costs

Determine the costs associated with HR communication strategy and create a budget. A properly defined internal communications budget helps turn communication flowing across the business into valuable and measurable business assets.

Costs to consider include software subscriptions, as well as the human capital and internal resources required to develop the internal communication strategy. 


8. Define the HR communication value drivers

Organizations rely on HR professionals to relay important information and policy changes to employees. Communicating effectively not only ensures that everyone is kept informed, but it also can help the business to remain compliant and avoid unnecessary challenges. Perhaps even more importantly, it leads to increased employee trust, engagement, and satisfaction.

Good communication can improve employee creativity by up to 93%, which can, in turn, contribute to increased levels of productivity. Employees who feel heard are 4.6 times more likely to be empowered to perform their best work, and a 5% increase in employee engagement can lead to a 3% jump in a company’s revenue. 

It’s important to also measure your HR communication efforts so that you can understand how effective they are and enable you to adjust where necessary. 


Here are frequently used internal communication metrics:

1. Employee engagement rates: The company intranet can help to measure employee engagement with key performance indicators (KPIs) such as readership, participation and social metrics like the number of likes, shares, and comments a piece of content generates. 

2. Open rates or Intranet read receipts: Read receipts on a company intranet measure whether an employee actually acknowledged receiving and reading important updates. 

3. Page visits and logins: Capture unique page views and other observable metrics for day-to-day optimization. 

4. Adoption rates for new apps: When introducing a new employee app, tracking the adoption rate is critical. 

5. Employee feedback: Encourage employees to ask questions and give their opinions about what is happening within the company. 

6. Employee turnover rates: Employees who feel engaged at work are not likely to leave their job. For this reason, an important internal communication KPI to measure is employee turnover rate.



Key takeaways

  • Why HR communication: Effective HR communication is a critical part of employee engagement, which in turn promotes better performance, employee retention and wellbeing.
  • The trust imperative: Internal communication has a powerful impact on trust. Employees are more likely to engage and contribute when there’s an open, trust0-driven organizational culture.
  • Retaining talented employees: The cost of replacing an employee can range from one-half to two times their annual salary. Losing good people also results in the loss of expertise and can have a negative effect on general morale.
  • Creating a communication model: The HR communication model canvas is designed to help you keep employees informed. It lets you visualize and assess your ideas and concepts and easily share them.


18 Apr, 2024
Have you ever wondered what the secret is to make better hires? Finding an ideal candidate can certainly feel like an uphill battle. You’ve likely experienced the disappointment of bringing aboard someone you believed to be a dream hire, only to discover too late that they completely missed the mark. While it’s true that bad hires can slip through the cracks, it doesn’t have to be this way. What if I was to tell you that there’s a recruitment tool you can use to help you select an ideal candidate each and every time you hire? One that’s relatively straightforward to use, and has a high success rate? It’s called a candidate profile, and it has the power to change your hiring game for the better. If you haven’t come across one before, you’re probably curious to learn if it’s really worth trying out. Well, let’s just say there are few recruitment tools that are as effective, easy-to-implement, and budget-friendly as a candidate profile. Already intrigued? The following guide will teach you everything you need to know about candidate profiles. It will not only explain what a candidate profile is and why it’s a valuable recruitment tool, but it will also arm you with expert tips to create one to use for your next hire. What is a candidate profile? Are you deep in the hiring process? The first step to finding the right person for the role is visualizing your ideal candidate. Luckily, a candidate profile can help you do just that. To help you come to a better understanding of this term, it’s helpful to think about a tool called a “customer profile”. Used by marketing and sales teams, a customer profile is a description of what the best possible customer looks like for a given product. For example, it may include their age range, their interests, their gender, what they do for a living, their purchasing behaviors, pain points, professional skills, and their social media usage, among other notable qualities. The purpose of this description is to allow the marketing and sales teams to create a character profile of the people that they are targeting. Chances are, they might even give this individual a name. For instance, the customer profile may be Sam, a 34-year-old mom who shops online, has a part-time job as a sales assistant, loves watching true crime documentaries, and is the primary shopper in her household. The better that the sales and marketing team understands this individual, the better they can advertise to her. When it comes to hiring, candidate profiles serve a very similar purpose. This is an opportunity for the hiring manager to determine what type of person they are looking for. While you may already know what position you want to fill, the next step is understanding what type of candidate you would prefer for that role. The hiring team can work together on creating this vision of the ideal candidate. Here are some of the things you may want to include: Personality traits Preferred hard skills and soft skills Work experience and education Nice to have attributes and key skills Must have qualities (qualifications) Success traits Long term career goals Using all of the above will help you filter out the better candidates from the more average applicants. You can use a candidate profile during the recruitment process to find job candidates that suit your company’s culture . Creating one will give you a full picture of the type of person that’s best to fill your open position. However, there’s one important thing to note here. When you’re creating your candidate profiles, you need to steer well clear of demographics. The reason is that it’s against the law to base hiring decisions on aspects of a person’s background. While it’s perfectly fine to highlight the specific personality traits that are your must-haves, you shouldn’t be taking into account a person’s race, age, religion, or sexuality among other crucial factors. According to the US Equal Employment Opportunity Commission , “an employer may not base hiring decisions on stereotypes and assumptions about a person’s race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability or genetic information”. The recruitment process should always be based on merit. In other words, a person’s ethnicity, or other demographic traits, should never define your hiring decisions. However, their skills, educational background, and work experience should. The fact of the matter is that everyone should have the opportunity to work for professional organizations. Hiring managers need to keep this rule in mind when they have an open position to fill. Things to include in an ideal candidate profile The value of a candidate profile Now that you have a better understanding of what a candidate profile is, let’s talk about why it’s important. Having the ideal candidate profile prepared will make certain aspects of the recruitment process easier. For that reason, your team can benefit greatly from this step. Before you get started creating a candidate profile, let’s take a look at a couple of the reasons they matter. They make it easier to write job descriptions Needless to say, writing a detailed description of the role you wish to hire for is the key to finding ideal candidates. With that in mind, knowing exactly what you want will make all the difference. Regardless of the job boards you tend to use, you want to perfect this element of the hiring process. Well-written job descriptions include a variety of information including personality traits, hard skills, soft skills, job duties, nice to have qualities, and any other key traits and skills your dream hires should have. The more you know about the right candidates for the position, the easier this step will be. Of course, the most detailed job descriptions also include additional information relevant to the role. For instance, you may want to include any professional development opportunities that will be open to successful candidates, or company perks that they can look forward to. Adding in these extra details to each job description will go a long way in attracting the right candidates. They help refine your sourcing strategy Sourcing the right candidates is no small feat. Once you’ve finished creating a candidate profile, you will have a solid foundation to build upon. That information can help you determine how you will start your candidate outreach. While you may usually follow a standard step-by-step process when it comes to posting job descriptions, it’s worth spending some time refining your sourcing strategy. After all, your idea of the perfect candidate for a job may affect where you advertise the role and the wording you use. Believe it or not, research suggests that experienced employees prefer different means of communication to newcomers . So knowing how to best target people will mean that you can get the top candidates applying for the position. How to create an ideal candidate profile Ready to get moving? Creating an ideal candidate profile is a craft. If your recruiting team is new to this, they may need some pointers along the way. Since this tool will help to shape the selection process, getting it right is essential. So, before you start your hunt for your next hire, take the time to draw up this description. Here’s what you need to know. 7 tips for creating an ideal candidate profile 1. Describe the unique qualities of the role Attracting high-quality candidates doesn’t have to be challenging . When creating an ideal candidate profile, you need to identify the qualities of the role. Of course, each position is unique and, as such, requires a specific set of key traits. While you may have filled similar vacancies before now, don’t make the mistake of thinking that any two positions are ever the same. You won’t be looking for the exact same person, but someone who is similar. For example, if you are looking for a sales team member, the main job duties may include meeting new clients, talking to them about products or services, and becoming their main point of contact. In that case, you know that the ideal candidate will be a people person who has a ton of natural charisma. These, as well as other qualities that are considered soft skills and hard skills that are relevant to the role , should be a real priority when you’re hiring new candidates. A useful way to pinpoint precisely what tasks, hard skills, soft skills, must-have qualities, nice to haves, success traits, and other qualities you’re seeking is to conduct a job task analysis . It’s regarded as a relatively straightforward way to improve the quality of your job posting, and in turn, find an ideal candidate. 2. Define your company’s identity and culture Company culture has become a hot topic in recent years. A massive 88% of job seekers say that company culture is important when finding a job . There’s a reason for this strikingly high statistic. New employees don’t only want to know what the role entails, they also want to know whether they’ll fit into the organization . So, when you’re creating an ideal candidate profile, you should take the vibe of the workplace into consideration. Having a better understanding of your company’s identity will help you along the way. You can look back at the business values or the shared company vision. All of these details matter more than you might expect. When you’re painting a picture of potential candidates, you should consider how they will fit into the structure of the business . 88% of job seekers believe company culture is important when finding a job, according to Jobvite 3. Assess your top performers Next up, look at the successful employees that you already have among the ranks of your business. This is especially important when it comes to filling similar vacancies. Your top performers are likely to be current employees to whom you offer leadership opportunities. When you’re writing up an ideal candidate profile, you can look at their personality, soft skills, and other qualities. It’s likely that you will want new candidates to be similar. While you can’t expect perfection from a new employee, you do want to get the creme de la creme to apply. Take a look at the first-year performance of some of your best employees for reference. This record is what you’re trying to emulate. When you’re finding your new hire, you should look for a potential candidate whose traits give them the potential to follow a similar path. Alongside your hiring team, take a moment to list these and other traits. For instance, you may list attributes such as intelligence, hard-working, dedication to the role, and willingness to learn new things as must-haves. Once you have a well-rounded view of what great candidates bring to the figurative table, you can use it to add some color to your ideal candidate profile. 4. Define hard and soft skills The perfect new hire for a job needs to have a good mixture of hard skills and soft skills . When you’re coming up with this list, you can split it into two sections: ‘nice to haves’ and ‘must haves’. Put simply, these are the success traits that you will need from potential employees. If you’re hiring for a sales manager, a hard skill might be organization, while a soft skill might be strong public speaking skills. As you start to visualize the person that you need for the current job vacancies, you can pepper in some of these skills. Try to be as detailed as possible. The more in-depth you go, the better you will understand how to find the right candidate. Struggling to figure out what hard and soft skills new candidates need? Try asking your hiring team some pertinent questions. For instance, you may ask, ‘What success traits does the new hire need?’ or ‘What skills will they use for their day to day duties?’. 5. Know your candidate demographics When you start bringing together all of the above information, you can create an ideal candidate profile from scratch. The next step in this process is to know your candidate demographics. As we have already mentioned, this doesn’t apply to legally-protected traits, such as age, gender, race, and sexuality. However, you can use other traits to start to get an idea of what quality candidates will look like. You may be able to put potential employees into different categories depending on their demographic. For example, you could have two ideal candidate profiles for a specific role. One might be a more experienced worker with a greater understanding of what the job entails, while the other might be new to the field but have a flair for learning. Being open-minded to the different candidate profiles will help you during recruitment. 6. Bring all your research together to build a candidate profile Now that you’ve spent some time considering what the ideal candidate will bring to your company, the next step is building the profile. Think of this like story-telling. You want to flesh out candidate profiles with as much color and detail as possible. You’re creating a character so be descriptive and add in anything that you think is important to the role. You will need to work as a team to get this right. Collaborate and write a detailed description of the best candidates you can imagine. You will include everything from ‘must haves’, to ‘nice to haves’, to the innate traits that would work well for the role. The managers in charge of this new role will be able to reflect on this description when advertising it. 7. Keep the candidate profile at the forefront of your mind at every stage of the recruitment process The candidate profile comes into play during the entire recruitment process — from the moment that you post on job boards to when you find the perfect candidate. You may find that your team members can use this profile when they are writing the job description, as well as during the interview process. The aim of the game will be to find candidates that most closely match the profile that you have created along the way. Ahead of making this all-important hiring decision, you will know what types of candidates you prefer. In the simplest terms, that will mean that the hiring process is faster and more efficient. Armed with a vision of the ideal worker, you can quickly filter out candidates that won’t make the cut, saving you time, energy, and effort. Final thoughts Now that you’re well-acquainted with candidate profiles, it’s time to set the wheels in motion. This is the part where many human resources and business leaders fall down. They understand what candidate profiles are and why they’re worth making, but can’t always create them for each hire. It’s understandable that you want to avoid adding another task to your never-ending to-do list. But think about how high the stakes are and how expensive and time-consuming it will be to re-do the hiring process in a few months if you get this wrong. By spending a few hours putting together a candidate profile, you’re significantly elevating your chances of finding an ideal candidate for the important roles you’re trying to fill. Hiring the right people will help lead your business to success. As the late Robert Half, founder of the eponymous employment agency once said, “Time spent on hiring, is time well spent.” Source: https://vervoe.com/ideal-candidate-profile/
18 Apr, 2024
Pride in the workplace is about more than just feeling good. It’s an essential factor in employee engagement – ­­­­and one that’s all too often ­­neglected. ­­When it’s present at work, it inspires individuals and teams to achieve more, communicate better, and build upon each other’s strengths. When it’s not present, things can get ugly. Really ugly. And what is “it”? It’s the often abstract yet extremely powerful feeling of “pride.” Pride is deeply personal, and yet it also acts as a sort of currency in relationships; if you care for and trust the people you work with, you’re naturally inclined to go the extra mile. Whereas if you don’t have pride in your company or colleagues, things fall apart fast. What is workplace pride? At its most basic, workplace pride is exactly what it sounds like: being proud of where you work. When employees have pride in their workplace, they believe in the company – not just what it produces, but how it operates, how it treats its people, and how it engages with the community at large. However, too many workplaces fail to recognize that pride can’t just be created from a well-crafted mission statement. Pride is cumulative. It doesn’t come from just one thing, but rather from a series of actions and events that are reinforced over time. For example, say you run a clothing company that preaches sustainable production and sourcing practices. But other parts of the business are at odds with that mission. Maybe employees are pushed to unsustainable levels, or the office is stocked with plastic-wrapped snacks. These types of things will undermine any sense of pride. The 3 levels of workplace pride What makes employees proud of their company? Just as pride comes from cumulative efforts, pride itself lives in layers. Workplace pride happens at three levels: Your job – e.g., you take pride in the work itself. Your team – e.g., you are proud to work with the people around you. Your company – e.g., you are proud of the company’s mission and reputation. Ideally, your employees should feel pride at all three levels ­– but that’s often not the case. Take the following three scenarios as examples of the drastically different ways pride can show itself in the workplace: Scenario 1: Pride in the work Mayuri is a data scientist who is proud of how her research helps others solve problems. But her company recently laid off hundreds of staff and the story was reported in the news. Because of that, she now has little pride in the company as a whole. Scenario 2: Pride in the work and the team As a curator at an art gallery, Pete works closely with world-renowned artists and feels a strong sense of pride when he thinks about his team. The gallery is also non-profit, supporting local artist communities, which gives him pride in the company. Scenario 3: Pride in the work, the team, and the company When a hurricane hit Louisiana where Ava’s homewares company is based, their operations and supply chain teams quickly worked to move supplies to stores in the storm’s path. Ava’s CEO announced they would donate $1 million to help those whose homes had been affected. Ava felt great pride in her work, her team, and her company. Real examples of employees who feel workplace pride Take this real employee story from Sandra Jones, Sr. business systems manager at Management Recruiters of Tallahassee (MRT). Sandra is especially proud of the team she works with: “I work with a truly amazing team at MRT. One of the advantages of working here is that I'm surrounded by a lot of sharp people who genuinely care about the people they come in contact with each day. Our team is really passionate about what they do because they know that their contributions and ideas matter . It's refreshing to work for a company that will help you grow and meet your goals to succeed and that's why I'm proud to be part of the MRT” Another real-life example, from Certified™ workplace Tax Relief Advocates. Case manager Amber Godinez takes pride in her individual work and her company: “I’m proud to come into work every day knowing that our services are here to help the clients are here to ease their way through the harsh IRS process. And being able to connect with my clients personally and let them know that I am here for them. And this company provides a lot of support to our clients. Clients know when they're finished, that we've taken care of them. And that makes me proud to be able to take care of clients and know that I can help them and ease their day and their life.” Why is workplace pride important? Pride is more than just a feel-good thing. It creates a stronger, better, more engaged workforce . In fact, Great Place To Work® research has found that when employees feel proud to work at a company, they are: 6 times more likely to endorse their workplace to others 2 times more likely to want to stay with the company for a long time 1 times more likely to say it’s a great place to work There are plenty of ways that workplaces can foster pride and great relationships, from collaborative lunches to career-development training pathways to sharing real examples of how employees’ work is impacting clients and the community. Most importantly, the best workplaces set the stage for building employee pride via trust with clear expectations and two-way communication. As I mentioned earlier, pride is cumulative, so there’s no single recipe that will ensure each and every one of your employees beam with pride. But when you put in the effort to create a culture of trust, you’re taking a step in the right direction. Source: https://www.greatplacetowork.com/resources/blog/the-value-of-building-pride-in-the-workplace
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